jk33's Privacy Policy

jk33 is a safe and reliable online betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy describes how jk33 collects your personal information, the purposes for which it is used, and the measures taken to keep your information secure.

This policy applies to both registered and unregistered users of the jk33 website, mobile platform, and all our digital services. When you use our platform, you agree to the terms of this policy.

jk33 provides services only to persons aged 21 or older. If any person is below this age, their information will not be collected and their account will be closed immediately.

jk33 collects information from users in several ways. This information falls into two main categories: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When you create an account or use our services, you may voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• National ID card or passport number (for identity verification)
• Payment-related information such as bKash, Nagad, Rocket, or Upay numbers
• Address details
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• A log of the pages you have visited
• Session duration and click data
• Information collected via cookies and similar tracking technologies
• Your betting history and transaction records

2.3 Information Received from Third Parties

In some cases, we may receive transaction confirmation information from payment processors (such as bKash, Nagad, Rocket, Upay, or banks). This information is used solely to verify your deposit and withdrawal transactions.

jk33 uses collected information only for specific, legitimate, and transparent purposes. We never use your information for unauthorized purposes. The main purposes are:

• Creating, verifying, and managing accounts
• Ensuring the uninterrupted operation of betting and gaming services
• Processing financial transactions and preventing fraud
• Analyzing user experience to improve service quality
• Complying with applicable laws and regulations and verifying identity
• Providing customer service and technical support
• Sending relevant promotional information and bonus offers (subject to your consent)
• Enforcing responsible gaming guidelines
• Conducting investigations to prevent security threats and fraud

We never sell your information to third parties or rent it out for advertising purposes.

jk33 does not generally share your personal information with outside parties. However, information may be shared in the following specific circumstances:

4.1 Payment Processors

To complete your transactions, we may share necessary financial information with bKash, Nagad, Rocket, Upay, and bank transfer partners. This sharing is solely for completing transactions and is governed by strict security agreements.

4.2 Technology Service Providers

Technology service providers required to operate our platform may access a limited amount of information. Strict data protection agreements are maintained with them.

4.3 Legal Obligations

We may be required to disclose information to comply with a court order, lawful legal process, or direction from a government authority. In such cases, we provide only the minimum information legally required.

4.4 Business Transfers

If there is any change in jk33's business operations (such as a merger or acquisition), user information may be transferred to the new entity. Users will be notified in advance in such cases.

The jk33 website uses cookies and similar tracking technologies. These help improve your browsing experience and ensure the functionality of the platform.

We use the following types of cookies:

• Essential Cookies: Essential for the basic functionality of the platform — login sessions and security verification.
• Performance Cookies: To monitor website performance and identify errors.
• Preference Cookies: To remember your language, theme, or other preferences.
• Analytics Cookies: To analyze user behavior and improve services.

You can disable cookies from your browser settings. However, this may limit some functionality of the platform.

jk33 takes both technical and organizational measures to keep your personal information secure. Our security framework includes:

• All data transmission secured by industry-standard SSL (Secure Socket Layer) encryption
• Sensitive information such as passwords and financial details stored in encrypted form
• Regular security audits and system monitoring
• Firewalls and intrusion detection systems to prevent unauthorized access
• Data privacy training for staff and strict access controls
• Two-Factor Authentication support

However, no method on the internet is 100% secure. We commit to maximum protection, but absolute security cannot be guaranteed. If you notice any suspicious activity on your account, contact us immediately.

jk33 retains your personal information only for as long as necessary or legally required. The following factors are considered when determining retention periods:

• Duration for which the account remains active
• Financial transaction records — for a specified period in accordance with applicable law
• Information required for resolving legal claims or disputes
• Records required for fraud prevention and security purposes

Even after an account is closed, some information may be retained for a specified period to meet legal obligations. Once the required period has ended, the information is securely deleted.

As a jk33 user, you have the following rights regarding your own personal information:

8.1 Right to Access Information

You can find out what type of information we hold about you. You can request to view this information by logging into your account or contacting our support team.

8.2 Right to Correct Information

If there is any incorrect or outdated information in your profile, you can request that it be corrected.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, we may be required to retain some information due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You can unsubscribe from our promotional emails or messages at any time. This change can be made through account settings or via our support team.

8.5 Right to Data Portability

You may request your personal information in a structured, commonly usable format.

To exercise any of the rights above, contact our support team. We will respond to your request within a reasonable time.

jk33 strictly does not provide any services to persons under the age of 21. We do not knowingly collect or process the personal information of any minor. If we become aware that a minor's information has been collected, it will be deleted immediately and the associated account will be suspended.

If parents believe their child has mistakenly provided information, they can contact us immediately at [email protected].

The jk33 platform may occasionally reference third-party services, such as payment gateways or game providers (Pragmatic Play, Spribe, JILI, etc.). These third parties have their own privacy policies that apply to their own platforms. jk33 is not responsible for the privacy practices of these third parties.

We recommend that you read the privacy policy of any third-party service before using it.

For the operation of jk33's technical infrastructure, user information may be stored or processed in various data centers that may be located outside Bangladesh. For such transfers, we ensure that appropriate safeguards are maintained and that international data protection standards are followed.

jk33 may update this privacy policy from time to time. If any significant changes are made, we will inform you in the following ways:

• By noting the date of the latest update at the top of this page
• By sending a notification to your registered email address
• By displaying a notice when you log in to the platform

Continued use of the platform after the updated policy is published will be considered acceptance of the new policy. We therefore recommend that you check this page regularly.

For any questions, requests, or complaints regarding privacy, please contact our support team. Our representatives are able to assist in both Bengali and English.